Vaughn Automotive - Chevrolet of Ottumwa

Our Reviews

Roger L|2024 GMC Acadia

Confirmed Service Customer

3/20/2026

Excellent, professional, and expedient courteous service.

LANCASTER, MO

Linda D|2025 Buick Envision

Confirmed Sales Customer

5/9/2025

Very friendly atmosphere. Maci was a pleasure to work with. I appreciated having another woman to work with.

NEW SHARON, IA

Eric G|2025 Chevrolet 2500HD Silverado

Confirmed Sales Customer

5/19/2025

There was a nice selection of vehicles and the process was easy. Gabriel was great!

KEOSAUQUA, IA

Travis M|2025 GMC Sierra 1500

Confirmed Sales Customer

5/26/2025

Connor was awesome from start to finish. Made it a great experience

MOUNT UNION, IA

Jimmy P|2025 Chevrolet Traverse

Confirmed Sales Customer

5/27/2025

Nathan was outstanding to deal with!!

ALTON, IA

Steven S|2025 Chevrolet Equinox

Confirmed Service Customer

6/9/2025

The technicians are very good at what they do.

BLOOMFIELD, IA

Kristina J|2022 Buick Envision

Confirmed Service Customer

6/9/2025

Great service, thank you! One recommendation, let customer know about fee to use credit card for payment.

OTTUMWA, IA

John R|2021 Chevrolet 1500 Silverado

Confirmed Service Customer

6/13/2025

Short waiting time.

CENTERVILLE, IA

Corey S|2019 GMC Acadia

Confirmed Service Customer

6/19/2025

The dealership did not adequately perform the advertised 51 point dealer certification inspection on the vehicle. But once the issues were pointed out and discovered they made it right and did not hassle us about it, which was very much appreciated.

MEMPHIS, MO

Anthony M|2025 Chevrolet Silverado 1500

Confirmed Sales Customer

6/23/2025

The team at Vaughns was great to work with. They worked to help me find a vehicle that fit my budget and took the time to explore different options. I greatly appreciate their commitment to their customers

CENTERVILLE, IA

Connie L|2015 Chevrolet Equinox

Confirmed Service Customer

6/23/2025

I was treated with respect

OTTUMWA, IA

Wilbur A|2025 Buick Enclave

Confirmed Sales Customer

6/25/2025

Youare one of the best car dealerships I have ever worked with. Sales, Finance, Body Shop and the Parts dept were all very thoughtful, helpful, patient, and considerate professionals. Leonard did a great job.

NOKOMIS, FL

Dylan John L|2022 GMC Terrain

Confirmed Service Customer

6/27/2025

From the beginning to the end it was a pleasant experience and I’m thankful

EDDYVILLE, IA

Thomas R|2025 GMC Sierra 2500 HD

Confirmed Sales Customer

5/12/2025

Dean and Trey both new we were super busy planting crops and they responded back quickly with texts and emails and they really worked with us. When we got there Dean was ready for us and we were in and out. Think it was the best experience we have ever had at a car dealership.

MANCHESTER, IA

David H|2026 GMC Terrain

Confirmed Sales Customer

6/11/2025

Gabriela did a fantastic job of explaining the controls, features, and the fantastic 15" display on the 2026 Terrain. This is my 12th new GM purchase over the years. Gabby made me feel as excited about this Terrain Denali as I was when I purchased my new 1979 Corvette! I rate this buying experience at Vaughn Automotive A+++. It was my pleasure to work with Gabby on this purchase. Sincerely, Dave Hoxmeier

CEDAR RAPIDS, IA

April S|2017 Chevrolet Traverse

Confirmed Service Customer

6/18/2025

Fast friendly service

OTTUMWA, IA

Zachary M|2018 Chevrolet Colorado

Confirmed Service Customer

6/28/2025

I was told it would take 4 to 6 days from the day I brought it in on the 3rd 2 days for the warranty to approve repairs it took a week. I was then told the parts would arrive in 2 to 4 days which is alright it got here in 2 sweet I was then told it would take until the next Monday the 16th i said alright I really need the truck done because I need it to transport my family's belongings for a trip my advisor told me no problem it'll be done Monday well Monday rolls around and no call nothing I call get sent to voice mail eventually get a call telling me it won't be done till tomorrow I say okay emphasize again I really need it tomorrow came and same thing no call I call sent to voice mall get a call back later telling me the tech wasn't even there yesterday so it won't be done till tomorrow 1 at the latest I was tracking the truck and the autolive website to see the order status and also my truck out front at 12 I wait till 115 to call told to wait and she look hung up no call back for hours I call again they tell me they'll ask I get a call from my advisor telling it's done they're just doing paper work I ask for a ride he says hell send someone after they drop off a vehicle didnt arrive until 5 something I get there and my advisor isn't even there I couldnt leave for my vacation till I was 2 and half days to late with family's stuff that were already at our destination you ruined my vacation i would have understood if my advisor was straight and told me what was happening like he said he would instead of telling me the wrong time over and over again if I knew how long it would have taken I could have made other arrangements but I always thought it'll be done I can wait just a little bit longer I know work takes time and complications happen but I just wanted to be informed with the correct answers

CENTERVILLE, IA

Robert W|2024 Chevrolet Silverado 3500 HD

Confirmed Service Customer

7/5/2025

Service department was fast and professional

OTTUMWA, IA

Rosemary V|2023 Buick Encore GX

Confirmed Service Customer

7/5/2025

Staff is always polite and efficient. My vehicle was easier to get to afterward than usual. Much appreciated. Thank you.

OTTUMWA, IA

Paul V|2025 Chevrolet Silverado 1500

Confirmed Sales Customer

5/9/2025

Dean went above and beyond assisting us with computer issues when doing truck buying paperwork. We drove 3 hours to buy our truck and Dean met with us immediately when we arrived. He was pleasant, caring and professional in buying process. Truck was just what we were looking for and price is what brought us that far from home to buy the Silverado.

MORRISON, IL

John G|2025 Buick Encore GX

Confirmed Sales Customer

6/16/2025

Mike is very knowledgeable & nice!! The buying process was smooth & effortless!! Would definitely buy a car again from Mike & Vaughs!!!

OTTUMWA, IA

John N|2025 GMC Yukon XL 1500

Confirmed Sales Customer

6/17/2025

Very professional, thorough, respectful, helpful, and overall good experience

CORYDON, IA

Teri G|2025 GMC Yukon

Confirmed Service Customer

6/28/2025

Great people

OTTUMWA, IA

Gregory P|2025 GMC Sierra 1500

Confirmed Sales Customer

6/30/2025

My experience was very good. Eduardo was very helpful and answered all my questions and if he didn't know the answer, he found it quickly. Everything was ready with the truck and I didn't have to squabble a lot with the price. They gave a great price up front!

CLIVE, IA

Teri O|2022 Buick Envision

Confirmed Service Customer

7/8/2025

I was pleased with my latest experience. Adam was especially helpful. I had questions about estimate compared to what was originally quoted and he explained all to me completely. I really appreciate the ride service.

OTTUMWA, IA

Stanley M|2018 Chevrolet Impala

Confirmed Service Customer

7/14/2025

service was fine

BLOOMFIELD, IA

Dennis C|2024 GMC Yukon XL 1500

Confirmed Service Customer

7/18/2025

The tech found a code, however it wasn’t clear as to what it was. He contacted GM and they said they weren’t sure and recommended updating the system. He did but he didn’t think it took. The service writer said he would get back with me when they had an answer Monday. Well the update must’ve worked. My Yukon began working normally on Saturday. However the service writer has yet to call.

FAIRFIELD, IA

Bryan L|2025 Buick Enclave

Confirmed Sales Customer

8/4/2025

We had problems with our new Buick and they came through with resolving the issue.

MUSCATINE, IA

Candice S|2025 Buick Encore GX

Confirmed Sales Customer

8/4/2025

The staff was very helpful and nice, made a stressful situation like purchasing a new vehicle not so stressful.

BLOOMFIELD, IA

Brian A|2025 GMC Sierra 2500 HD

Confirmed Sales Customer

8/11/2025

Very friendly and helpful staff!

FARGO, ND

Randy L|2025 Chevrolet Silverado 2500HD

Confirmed Sales Customer

5/12/2025

Awesome place to purchase a vehicle.

MOUNT PLEASANT, IA

Michael A|2017 Chevrolet Malibu

Confirmed Service Customer

5/15/2025

This was not me, you should fix your IT problem, so you can take care of your customers

SIOUX FALLS, SD

Dale M|2025 Buick Envision

Confirmed Sales Customer

5/26/2025

Wonderful

KAHOKA, MO

Douglas A|2025 Buick Enclave

Confirmed Service Customer

6/16/2025

went fine

OTTUMWA, IA

Teri G|2025 GMC Yukon

Confirmed Service Customer

6/18/2025

Fast and efficient

OTTUMWA, IA

Penny S|2025 Buick Enclave

Confirmed Sales Customer

6/30/2025

Steve Creamer was amazing to work with from start to finish and even after the purchase.

CENTERVILLE, IA

Markie M|2025 GMC Acadia

Confirmed Sales Customer

8/18/2025

Mike was very thorough with instructions on the vehicle's features and helpful getting us the best deal that fit our budget.

SEYMOUR, IA

Bryan J|2016 Chevrolet Equinox

Confirmed Service Customer

8/18/2025

Never a bad experience here. Always professional. Maddie and the entire team are very good.

BLOOMFIELD, IA

Dennis C|2024 GMC Yukon XL 1500

Confirmed Service Customer

8/18/2025

In and out in 45 minutes.

FAIRFIELD, IA

Thomas F|2024 Chevrolet Silverado 1500

Confirmed Service Customer

9/24/2025

This is the second time Vaughs has treated me horrible…the last time I was in for an oil change I asked for oil change tire rotation cabinet filter air filter & top off fluids ..when I got home from the appointment..I noticed one of my rims had a big scratch in it ..of course I made a complaint..but have heard nothing !! This time although I was hesitant..I came back to Vaughs , however this time I asked for just an oil change ..Mr LaRue came out a short time after arriving..showed me the cabin filter, that looked like it been though hell very dirty nasty He said we can change it for 70 $ plus labor .. That’s seams extremely high for cabin filter air filter!!! But my response was that looks like it at least two years old , and y’all charged me for one only 75 days ago . Surly it wasn’t that condition after just two short months..now Mr larue changed it at no coast this time !! But that don’t change the fact you stole from me and was totally dishonest! Upon returning home from this current appointment..I notice your tech has totally scratch the paint this time on the bed of my truck with his nasty hands and my steering wheel was oily…I would like a call concerning this issues **** this is absolutely unacceptable and I need to be compensated! For the inconvenience you have caused me !!

OTTUMWA, IA

Wesley H|2025 GMC Yukon

Confirmed Sales Customer

9/24/2025

Gabby was our sales associate. Everything went smoothly and she did a good job showing us the features of our new Yukon.

BLOOMFIELD, IA

Michael B|2019 Chevrolet Traverse

Confirmed Service Customer

5/15/2025

Work completed fast and efficient

AGENCY, IA

Kenton A|2025 Chevrolet Equinox

Confirmed Sales Customer

5/19/2025

Excellent experience with Vaughn Automotive and our Salesman, Dean Dinning. They went above and beyond in educating us on all aspects of our new Chevrolet Equinox. I can't think of anything they could have done differently. We are repeat customers of Dean at Vaughn, and I'm sure we'll be back again. Five stars!

WEST BURLINGTON, IA

Kevin K|2025 GMC Sierra 1500

Confirmed Sales Customer

6/18/2025

We are extremely pleased with our experience at Vaughn Automotive. The entire buying process was very simple, yet we feel they were very thorough. Through out the entire process they answered all our questions and shared information that was important for us to know. The Salesman was very knowledgeable and easy to talk with. He made us feel very comfortable from the start of the buying process to the very end. We will continue to buy from Vaughn in the future.

MC GREGOR, IA

Steven A|2025 Chevrolet Trailblazer

Confirmed Sales Customer

7/9/2025

Steve Creamer is the best. We weren't rushed. and he was very helpful.

AGENCY, IA

Jeremiah J|2022 GMC 1500 Sierra

Confirmed Service Customer

7/14/2025

Mandy Lindstrom (Service Manager) does an exceptional job at addressing the customer concerns and expectations. She strives to build positive customer relationships and trust on the service drive. Her leadership is the reason we continue to purchase and service all of our vehicles at Vaughn Automotive. ~Kristina & Jay Jones

OTTUMWA, IA

Celina D|2025 Buick Envista

Confirmed Sales Customer

7/20/2025

Kyle was very nice and knowledgeable. He said he had only been there a month. Please keep him on your staff.

OTTUMWA, IA

June H|2023 Buick Encore GX

Confirmed Service Customer

7/28/2025

Great service, friendly staff

OTTUMWA, IA

Kelly Y|2022 Chevrolet Trax

Confirmed Service Customer

8/4/2025

Car needed work done. Under warranty and I was leaving on vacation in 3 days. Parts came in, work completed in 2. Appreciated the efficiency and friendly service

OTTUMWA, IA

Tyler K|2026 GMC Sierra 1500

Confirmed Sales Customer

9/15/2025

Was my best experience yet! Everyone was very helpful and the prices were great! Was well worth the 3 hour drive for me!!!

GARNER, IA

Teri G|2025 GMC Yukon

Confirmed Service Customer

9/19/2025

Fast and efficient

OTTUMWA, IA

Bailey T|2025 Buick Envision

Confirmed Sales Customer

10/10/2025

Great customer service!

OTTUMWA, IA

Michael D|2024 Chevrolet Blazer

Confirmed Service Customer

5/26/2025

Prompt and courteous people.

OTTUMWA, IA

Lori B|2024 GMC Sierra 1500

Confirmed Service Customer

6/11/2025

Loved not having to get an appointment. The wait was worth it!

DOUDS, IA

Kenneth H|2023 GMC Canyon

Confirmed Service Customer

6/30/2025

Great

KNOXVILLE, IA

Earl S|2020 Chevrolet Spark

Confirmed Service Customer

7/9/2025

Good as usual

OTTUMWA, IA

Heather F|2022 Chevrolet 1500 Silverado

Confirmed Service Customer

8/3/2025

quick lane oil change. I wish there was an option for appointments. Although it is very quick, once they get you in the building, It was almost an hour before they took the car in.

SIGOURNEY, IA

Scott M|2015 Chevrolet 1500 Silverado

Confirmed Service Customer

8/4/2025

Great fast service

OTTUMWA, IA

Kimberly M|2023 Chevrolet Suburban 1500

Confirmed Service Customer

8/12/2025

Didnt take as long as expected

BLOOMFIELD, IA

David M|2025 Chevrolet Colorado

Confirmed Sales Customer

8/14/2025

Good Honest Deal knowledgeable Sales Agent

ADEL, IA

Megan D|2025 Buick Encore GX

Confirmed Sales Customer

8/18/2025

Great experience, professional staff and answered all my questions with smiles!

CORYDON, IA

John N|2025 GMC Yukon XL 1500

Confirmed Service Customer

9/10/2025

Very professional and very courteous and friendly!

CORYDON, IA

Shirley T|2022 Buick Envision

Confirmed Service Customer

9/12/2025

The salesman was pleasant and very helpful when I asked about different cars. He let me drive the cars I ask about and told me all the information about them. I had my son return with me a few days later and the salesman was pleasant about answering his questions. We had worked with Mike before when we had purchased a vehicle. Very satisfied with the service we received. I would return to Vaughn's again if I need a vehicle.

CANTRIL, IA

Fred L|2021 Chevrolet 1500 Silverado

Confirmed Service Customer

10/14/2025

Didn't take very long

ALBIA, IA

Jamie B|2026 GMC Acadia

Confirmed Sales Customer

10/23/2025

Leonard was a very knowledgeable sales associate. He knew all the features available on the vehicle. He stayed late to help us complete the sale, and he was in the office (even though it was his afternoon off - which I saw on his email signature, not because he told us). I think that shows a lot of initiative. We went to many different car dealerships and he decided on Vaughn’s, not only because they had the vehicle we liked, but also because the customer service was top notch!

MONTEZUMA, IA

Robert B|2024 Chevrolet Equinox

Confirmed Service Customer

7/24/2025

We were there for an oil change and tire rotation, the time was ok! Had a question & our sales man went through it & explained to me! Also the owner sat down and visited with us for a while!

CENTERVILLE, IA

Stuart M|2025 GMC HUMMER EV

Confirmed Sales Customer

7/29/2025

After arriving at the dealership, and being frustrated with the vehicle appearance and the confusion associated with the sales price that had been negotiated, I left with the vehicle extremely satisfied. Gabby was outstanding, and Brock in F&I was cognizant of my displeasure, and did well to alleviate the concerns .

RIVERSIDE, MO

Carl S|2025 Chevrolet Colorado

Confirmed Sales Customer

7/29/2025

Good

PLANO, IA

Tamara A|2026 Chevrolet Equinox

Confirmed Service Customer

8/1/2025

Excellent Customer Service

NEW LONDON, IA

Michael O|2025 GMC Acadia

Confirmed Sales Customer

8/1/2025

One good price no game playing

INDIANOLA, IA

Raysha T|2026 GMC Sierra 1500

Confirmed Sales Customer

9/12/2025

This is the 2nd truck I’ve bought with Dean as my sales agent. Love the wxpe

MEADVILLE, MO

Robert T|2021 Chevrolet 1500 Silverado

Confirmed Service Customer

9/18/2025

Clean and friendly

MELROSE, IA

Dennis K|2025 Buick Enclave

Confirmed Service Customer

10/19/2025

Prompt, courteous service👍

OSKALOOSA, IA

Brad G|2023 Chevrolet Silverado 1500

Confirmed Service Customer

10/20/2025

Great service

CENTERVILLE, IA

Shayne T|2025 Chevrolet Tahoe

Confirmed Sales Customer

10/27/2025

My wife and I arrived at 4:30PM on a Saturday afternoon to look at two Tahoe High Country's. Your dealership, particularly Clayton, worked with us to get into the vehicle we have been looking for! We completed the purchase after hours (we left at 7:30PM) and everyone was patient and didn't rush the process! Very well done!

KIRKSVILLE, MO

Gregory P|2026 Chevrolet Equinox

Confirmed Sales Customer

11/6/2025

Mike the salesman is a great guy who went over the functions of the 2026 Chevy equinox with us and explained everything about the car

OTTUMWA, IA

Jason S|2024 Chevrolet Silverado Medium Duty

Confirmed Sales Customer

11/10/2025

Friendly, helpful, and good selection for inventory

LE MARS, IA

Mark S|2026 GMC Sierra 1500

Confirmed Sales Customer

11/13/2025

I found a 2026 gmc denali on the internet that had some generous rebates and discounts that fit my budget. after sending a request to Vaughn Automotive I was contacted by the warm staff. I didnt feel super pressured like the other auto dealerships I spoke with. I received a fair price for my trade and a good purchase price for my new GMC over social media. My wife and I drove 4 1/2 hours each way from Sioux City. After a warm greeting from Eduardo Vasquez, we were shown our new pickup and reviewed the workings of our new vehicle. Eduardo was extremely knowledgeable and answered all questions both my wife and I asked of him. The paperwork went on forever but with the kind help of Sheri Fane she made it feel painless. Thank you to all the other fine staff members that made us feel welcome and worked as a team to make our purchase go smooth.

BRONSON, IA

Joseph D|2025 Buick Enclave

Confirmed Sales Customer

5/12/2025

Mike Hagstom went above and beyond expectations as well as terry in finance

OTTUMWA, IA

Wanda L|2019 Chevrolet Trax

Confirmed Service Customer

5/16/2025

I was greeted by friendly employees and service was fast and knowledgeable

ALBIA, IA

Terra K|2019 Chevrolet 1500 Silverado

Confirmed Service Customer

5/16/2025

Staff was friendly and helpful. Oil change was quick In and out without issues.

BLAKESBURG, IA

Andrii F|2025 Buick Envista

Confirmed Sales Customer

5/20/2025

Excellent

ANKENY, IA

Scott L|2024 GMC Canyon

Confirmed Sales Customer

6/15/2025

The process was very easy and executed well. My sales associate Trevor Pryor was very kind, helpful and knowledgeable. I felt at ease during the whole process. I would not hesitate to do business with them again or refer friends and family to do so.

FREDERICK, CO

Terry G|2020 Buick Enclave

Confirmed Service Customer

7/4/2025

N/A

OTTUMWA, IA

Kristan C|2025 Chevrolet Colorado

Confirmed Sales Customer

7/9/2025

10/10

OSKALOOSA, IA

Cale O|2026 Chevrolet Trailblazer

Confirmed Sales Customer

8/20/2025

Great job

CENTERVILLE, IA

Eldon H|2025 GMC Canyon

Confirmed Sales Customer

9/8/2025

Great deals. Follow up service by bringing the vehicle to us, 3 hours await, was exceptional.

WASHINGTON, IL

Lloyd W|2025 Buick Envision

Confirmed Sales Customer

9/8/2025

No hassle just a great experience

OSKALOOSA, IA

Judith B|2026 Buick Enclave

Confirmed Sales Customer

10/8/2025

Still waiting to pick up my Buick because I ordered gray floor mats but Maci was very nice to work with and did an outstanding job

NEW LONDON, IA

Travis B|2026 Chevrolet Equinox

Confirmed Sales Customer

10/16/2025

I needed to purchase a vehicle and my salesperson came in on his day off to assist me.

OTTUMWA, IA

Forest V|1997 Chevrolet C/K 1500

Confirmed Service Customer

10/22/2025

Everyone was great!

ELDON, IA

Angela G|2025 Chevrolet Equinox

Confirmed Service Customer

11/14/2025

Took the car in for oil change in tire rotation did not have to wait very long was pleased

FREMONT, IA

Jadyn S|2026 Chevrolet Equinox

Confirmed Sales Customer

11/18/2025

Was an amazing experience.

KEOTA, IA

Mark K|2026 Chevrolet Equinox

Confirmed Service Customer

5/17/2025

The experience at Vaughn's has been great every time we've purchased a car there. Gabby did real well taking care of us.

CENTERVILLE, IA

James O|2025 GMC Sierra 1500

Confirmed Sales Customer

6/11/2025

Gabby did a great job very professional you should be very pleased with her

ARKDALE, WI

Mark W|2018 Chevrolet 1500 Silverado

Confirmed Service Customer

6/20/2025

After setting up an appointment for a $1,500 repair well in advance and being told our estimated service time would be 3 hours, we dropped our vehicle off at 9 a.m. At approximately. 4 p.m. we received a call stating that the repair had not been started and would not be completed until the following day. Obviously, this impacted our plans for both days, and we elected to cancel the repair altogether and seek assistance elsewhere.

BLOOMFIELD, IA

Angela G|2025 Chevrolet Equinox

Confirmed Service Customer

7/3/2025

Car was taken in and serviced in a timely matter

FREMONT, IA

Andrew H|2025 GMC Sierra 1500

Confirmed Sales Customer

7/25/2025

Very satisfied with my 2025 GMC AT4.

EMMONS, MN

Karen M|2025 GMC Sierra 2500 HD

Confirmed Sales Customer

8/25/2025

Best experience we’ve ever had purchasing a new auto. Dean spent a lot of extra time explaining everything about our GMC Sierra. He was very thorough. Sheri at closing was so helpful and organized.

PACKWOOD, IA

Daniel M|2025 Buick Envista

Confirmed Sales Customer

9/8/2025

It was a good experience. Dean went out of his way to make sure we had all of our questions answered. Made sure we knew that he would be available in the future for anything else we need.

PELLA, IA

Almin S|2026 GMC Sierra 1500

Confirmed Sales Customer

9/17/2025

I’ve had an excellent experience with Vaughn Automotive. From the very beginning, the team has been professional, transparent, and genuinely focused on making the process smooth and stress free. They communicated clearly, answered all my questions without hesitation, and never pressured me into anything.

URBANDALE, IA

David S|2021 GMC 1500 Sierra

Confirmed Service Customer

9/25/2025

friendly service

OTTUMWA, IA

Nathan M|2025 Chevrolet Colorado

Confirmed Service Customer

9/25/2025

Got the vehicle I wanted with no hassle.

OTTUMWA, IA

Vivien S|2026 GMC Acadia

Confirmed Sales Customer

11/14/2025

We worked with Nathan and he was very knowledgeable about the Acadia we were looking at and answer all of our questions.

HEDRICK, IA

Jamie A|2018 Chevrolet Malibu

Confirmed Service Customer

12/4/2025

Fast in and out and great customer service.

OTTUMWA, IA

James A|2025 Chevrolet Trailblazer

Confirmed Sales Customer

8/20/2025

Kyle was very helpful with the sale and helping us with the technology needed to enjoy our Trailblazer. Overall, we are very happy with the service received through Vaughn's Chevrolet in Ottumwa, IA.

NEW LONDON, IA

Azenith Lore A|2019 Buick Encore

Confirmed Service Customer

9/10/2025

Customer satisfaction is really an important value to the dealership as my car was fixed and given $0 bill on that. The lounge area is such a great space to wait while car is being attended to. I just hope that some protein bar be added to snacks and drinks bar.

OTTUMWA, IA

Christie D|2020 Chevrolet Tahoe

Confirmed Service Customer

9/12/2025

The staff was friendly and helpful. Unfortunately i had to make 2 trips to get my vehicle fixed and I live an hour and a half away. The job was also only supposed to take 3 hours and I arrived at 9:15 for my appointment at 9:30 & didn't leave until almost 4:30. So the 2nd trip was a very long day.

DONNELLSON, IA

Robert S|2022 GMC Canyon

Confirmed Service Customer

9/12/2025

It was very professional.

OTTUMWA, IA

Rachel B|2022 GMC 1500 Sierra Limited

Confirmed Service Customer

9/21/2025

They were efficient with fixing my recall notice

FAIRFIELD, IA

Michael S|2023 GMC Sierra 1500

Confirmed Service Customer

9/21/2025

Drop off went smooth but advisor didn’t really want to talk or answer questions about the recall test. When I came back I was handed the papers,keys and pointed in the direction of my truck. Again the advisor didn’t not want to try to answer any questions I had.

FAIRFIELD, IA

Shane J|2026 Chevrolet Silverado 1500

Confirmed Sales Customer

11/5/2025

Great to deal with.

BURLINGTON, IA

John W|2014 Buick Enclave

Confirmed Service Customer

11/19/2025

Employees were very courteous. Work was done on time. Vehicle was clean, no trace of work being done.

OTTUMWA, IA

Jordan H|2025 Buick Envista

Confirmed Sales Customer

11/19/2025

Great staff interactions all around. Very professional.

FAIRFIELD, IA

Douglas A|2026 GMC Sierra 1500

Confirmed Sales Customer

11/22/2025

transaction was completed quickly and efficiently, with an emphasis on doing what they could to accomplish my goal

OTTUMWA, IA

Tara C|2020 GMC Terrain

Confirmed Service Customer

11/22/2025

Staff were pleasant, helpful and met my needs. Easy to work with and explained the findings in a way I understood. They didn't pressure me to buy anything i didn't need.

OTTUMWA, IA

William T|2025 GMC Canyon

Confirmed Sales Customer

12/18/2025

Friendly people.

KEOKUK, IA

Katelyn C|2026 Chevrolet Equinox

Confirmed Sales Customer

7/16/2025

The staff I worked with were all very nice and made sure things went smoothly

OTTUMWA, IA

Linda P|2017 Buick Enclave

Confirmed Service Customer

7/25/2025

Everyone was quite helpful. It was so nice to be driven and picked up while we waited.Both drivers were very nice and friendly

ALBIA, IA

Charles D|2025 Chevrolet Blazer EV

Confirmed Sales Customer

8/15/2025

Nathan and Trey did a great job.

IOWA CITY, IA

Terra K|2019 Chevrolet 1500 Silverado

Confirmed Service Customer

10/9/2025

Friendly helpful staff! Thank you!

BLAKESBURG, IA

Ciarra B|2025 Buick Envision

Confirmed Sales Customer

10/17/2025

Gabby is always amazing, I’ve never had anything less working with her while purchasing a vehicle at Vaughns she always

OTTUMWA, IA

Tracy C|2025 Chevrolet Trax

Confirmed Service Customer

10/19/2025

I used the express lane for an oil change. Very timely and professional service

CENTERVILLE, IA

Celina D|2025 Buick Envista

Confirmed Service Customer

11/8/2025

All went well

OTTUMWA, IA

Melvin R|2025 GMC Sierra 2500 HD

Confirmed Sales Customer

11/17/2025

Dean and all the staff were great to work with. Best experience I have had when purchasing a vehicle. Dean is very knowledgeable and personable. Joyce and I thank you one and all for helping us purchase our new Sierra.

KIRKSVILLE, MO

Randal D|2025 Chevrolet Equinox

Confirmed Service Customer

12/10/2025

In and out as expected and a heck of a lot better than the last time!

BUSSEY, IA

David W|2025 Chevrolet Equinox

Confirmed Service Customer

12/10/2025

Oil change, tire rotation and vehicle inspection went well and done quickly. Tire pressures should be checked as part of the inspection. All of my tires were 5 lbs. below the factory recommended pressures. Service advisors were clueless with regard to active noise cancellation questions and radio volume issues. One advisor checked with Google to answer the question. Come to find out I found that a TSB had been issued by GM on the ANC problem back in October.

CENTERVILLE, IA

Darlene C|2018 GMC Terrain

Confirmed Service Customer

12/24/2025

They came and picked up my car and delivered it back when they had it serviced and checked for a long road trip. Ruby was very helpful and gave excellent customer service. She is a keeper!

OTTUMWA, IA

James C|2026 Chevrolet Silverado 1500

Confirmed Sales Customer

1/6/2026

Salesman Mike Sulentic is great

LOVILIA, IA

James L|2026 Chevrolet Silverado 1500

Confirmed Sales Customer

10/27/2025

Excellent to deal with Dean

BLOOMFIELD, IA

Leanna D|2019 Chevrolet Malibu

Confirmed Service Customer

11/2/2025

Great experience as always

EDDYVILLE, IA

Tonya D|2026 Chevrolet Equinox

Confirmed Sales Customer

11/17/2025

Mike Hagstrom gave us outstanding service. Mike answered any question we had, before the test drive Mike showed me all the buttons and explained all of their functions and made sure I understood what he was talking about. Made sure we was comfortable and offered us something to drink on several occasions. Jordan in financial was also amazing. I will definitely be buying more vehicles from you. I will also recommend you to everyone I know that is looking to buy a vehicle.

UNIONVILLE, MO

Jamison D|2009 Chevrolet Silverado

Confirmed Service Customer

11/25/2025

Timely. Courteous.

PROMISE CITY, IA

Mark H|2026 GMC Sierra 2500 HD

Confirmed Sales Customer

1/19/2026

People were very nice and great to deal with

BUSHNELL, IL

Sydney S|2026 Chevrolet Trailblazer

Confirmed Service Customer

2/9/2026

Dean was absolutely amazing! Super kind and super great at communicating with the progress of the vehicle!

BLOOMFIELD, IA

John R|2022 GMC Terrain

Confirmed Service Customer

2/25/2026

OIL CHANGE ROTATE PAINLESS

OTTUMWA, IA

Ann V|2026 Chevrolet Silverado 1500

Confirmed Service Customer

3/2/2026

Excellent as always. No where else I would ever go to get a vehicle

RUNNELLS, IA

Bridget C|2022 Chevrolet Suburban

Confirmed Service Customer

3/9/2026

Great service!

MORAVIA, IA

Merle P|2026 GMC Acadia

Confirmed Sales Customer

3/9/2026

I am a repeat customer, this is the 2nd new GMC vehicle my wife and I have purchased here in the past 8 months. When I saw on their website they had the exact model we have been watching for, we setup appointment to take a look. We returned because this dealership offers straightforward pricing, including all additional fees right up front. You don't have to guess what the actual out-the-door price is because it is all included in the first offer. We again worked with Walter Vasquez who is a very knowledgeable, pleasant and professional sales professional. Business manager, Sherri was thorough, pleasant and patiently went through all the necessary forms to complete the final steps of our purchase. All staff members we encountered at the dealership during our visit were kind and helpful. Makes us feel valued as customers.

GUTHRIE CENTER, IA

Kenneth L|2024 Chevrolet Silverado 1500

Confirmed Service Customer

3/9/2026

Completed in a timely manner

BLAKESBURG, IA

Robert K|2020 GMC 1500 Sierra

Confirmed Service Customer

10/15/2025

Line was a bit long at the express oil change lane, other than that everything went well.

OSKALOOSA, IA

Emily R|2018 Buick Enclave

Confirmed Service Customer

10/27/2025

Got this Email yet not notice that my car is ready. Communication is key.

OTTUMWA, IA

Ronald S|2026 Buick Enclave

Confirmed Sales Customer

11/13/2025

Everyone was very helpful

CENTERVILLE, IA

Luis O|2011 Chevrolet Silverado

Confirmed Service Customer

11/24/2025

Very professional, very friendly

OTTUMWA, IA

Matthew B|2025 Chevrolet Suburban 1500

Confirmed Sales Customer

11/24/2025

The buying process was smooth and fair.

DAVENPORT, IA

Heidi P|2025 Chevrolet Equinox

Confirmed Service Customer

12/10/2025

Professional, courteous, very helpful on transportation to and from work and delivering my vehicle to my home when the work was completed

OTTUMWA, IA

Virginia H|2026 Chevrolet Equinox

Confirmed Sales Customer

12/26/2025

I think we have purchased five cars from Vaughn over the past 10 years. Every experience has been wonderful. Once we started working with Gabby, we have always asked for her. She is professional, very knowledgeable and a joy to work with.

FAIRFIELD, IA

Kevin O|2023 GMC Acadia

Confirmed Service Customer

1/7/2026

Quick, quality service

MONTEZUMA, IA

James B|2018 Chevrolet Equinox

Confirmed Service Customer

1/8/2026

staff friendly, fast service.

OTTUMWA, IA

Brady H|2026 GMC Sierra 2500 HD

Confirmed Sales Customer

1/14/2026

It was good. Kyle was good to work with.

RIDGEWAY, IA

Loren S|2026 GMC Sierra 2500 HD

Confirmed Sales Customer

1/28/2026

It was a great experience, pretty much as I expected. Nice and friendly personal.

DALLAS CENTER, IA

Nicole A|2016 Chevrolet Impala

Confirmed Service Customer

3/6/2026

Well I bought a 2016 Chevy Impala LT1 and was told that there was absolutely nothing wrong with it that it passed all checks, and shortly after returning home with it I noticed a couple things that were not right, I did get it in to the service mechanics there and I did not have to pay a diagnostic fee but they said that there was approximately $1,200 of things that needed fixed on it and that they found by putting a code reader on it! A code reader! So they definitely could have put a code reader on it prior to selling it to me and expecting me to pay for the repairs! Not happy

OSKALOOSA, IA

Roger L|2024 GMC Acadia

Confirmed Service Customer

3/20/2026

Excellent, professional, and expedient courteous service.

LANCASTER, MO

Robert B|2022 Chevrolet 1500 Silverado

Confirmed Service Customer

12/21/2025

We had an oil change on our 22 Chevy Silverado the team had us ready to go very quickly! But when we went leave I noticed my lane change & park assist was off, Mandy was in the parking lot, she came over to see what was wrong, Mandy drove the truck around & pulled back in the shop, she one of the workers unhook the ground to the battery, he hooked it back up & everything was working so with the help of Mandy we were on our way in about 10 minutes!!! Great team work!!!

CENTERVILLE, IA

Kevin H|2024 Chevrolet Silverado 1500

Confirmed Service Customer

1/5/2026

Sent my wife for an oil change. Noted in appointment comments oil change only. Maddison Petersen brought my wife the cabin air filter and engine air filter. Said they needed to be changed. My wife refused. Said as per my instructions. Oil change only. When I checked on the engine air filter situation 3 days later I noticed one missing air box screw. One screw pinched the wiring harness and the air intake tube mis aligned.

CROWLEY, LA

Richard R|2023 Buick Envision

Confirmed Service Customer

1/23/2026

Friendly, Courteous & Professional

FORSYTH, MO

Terry W|2025 Buick Encore GX

Confirmed Service Customer

1/23/2026

Very good

EDDYVILLE, IA

James D|2011 Buick Regal

Confirmed Service Customer

2/10/2026

Jamie is the best! He always takes good care of his customers and does it with a smile!

FLORIS, IA

Alex L|2025 Chevrolet Silverado 2500 HD

Confirmed Service Customer

2/13/2026

Oil change, tire rotation and a filter at the techs request for a new duramax. It’s always a pricey experience but that’s fine. This is my second time coming in and first was fine, made an appointment on the app-all good. Did the same thing this time and I was borderline yelled at that you guys don’t make appointment for oil changes. I obviously didn’t know that and the Chevy app doesn’t either. A polite conversation would have educated me that the Chevy app is in inaccurate. Disappointed as I’ll have to drive a little further to the other dealership.

MORAVIA, IA

Donnie C|2022 Chevrolet 2500HD Silverado

Confirmed Service Customer

2/13/2026

The things it was taken in for were not fixed

MELROSE, IA

Raul P|2018 Chevrolet Malibu

Confirmed Service Customer

3/7/2026

Fast and friendly

OTTUMWA, IA

Judd B|2026 GMC Sierra 2500 HD

Confirmed Sales Customer

3/18/2026

Maci was very helpful. She explained everything in detail and took me through the process step by step.

KELLERTON, IA

Andrew W|2026 GMC Sierra 1500

Confirmed Sales Customer

3/26/2026

Working with the dealership, from negotiation, to accessories, to delivery, was a smooth experience. I would highly recommend to friends and family.

URBANDALE, IA

Angela G|2025 Chevrolet Equinox

Confirmed Service Customer

12/22/2025

Well, you got a reprogrammed so I didn’t have an error but there’s was only 12,000 miles on the car that has me concerned how often is it gonna go on?

FREMONT, IA

Timothy G|2021 Chevrolet 1500 Silverado

Confirmed Service Customer

1/11/2026

nice and quick

OTTUMWA, IA

Kristena S|2026 GMC Terrain

Confirmed Sales Customer

1/31/2026

Friendly easy to work with

VAN METER, IA

Barbara F|2020 GMC Terrain

Confirmed Service Customer

2/11/2026

Great job and thank you so much for bringing my car to me

OSKALOOSA, IA

Regina C|2024 GMC Terrain

Confirmed Service Customer

2/18/2026

I wasn’t expecting to wait for 2+ hours for a service but I know it’s hard when there are employees out for the day but maybe some changes to make sure people aren’t waiting so long, but overall good experience.

ALBIA, IA

Randy L|2025 Chevrolet Silverado 2500 HD

Confirmed Service Customer

2/18/2026

Vehicle was picked on time and delivered back the same day. Highly recommend.

MT PLEASANT, IA

Gary S|2025 Buick Envision

Confirmed Sales Customer

2/23/2026

Everyone was courteous. The process was long, however the end result was good.

PELLA, IA

Stephanie M|2026 Chevrolet Traverse

Confirmed Sales Customer

2/24/2026

I have purchased from Vaughns for years and have never had a bad experience. Gabbi(Sales) has always been great! She is thorough and excellent at making sure we are satisfied before we leave. My recent purchase unfortunately we missed Gabbi that day but was helped by Leonard who did a good job as well making sure I felt comfortable and all my questions answered. I felt like finance, Sheri, did a great job being transparent with my paperwork and financing which I really appreciated! Thank you, Vaughns for another great experience!

OTTUMWA, IA

Kristina J|2022 Buick Envision

Confirmed Service Customer

3/11/2026

Ruth is always patient and pleasant when she answers the phone. I am grateful for the courtesy shuttle drivers.

OTTUMWA, IA

Shawn C|2025 GMC Sierra 1500

Confirmed Service Customer

3/11/2026

Very quick and easy. Gabby always treats us good.

OTTUMWA, IA

Dan M|2024 GMC Sierra 2500 HD

Confirmed Service Customer

3/24/2026

people were friendly and informative.

OTTUMWA, IA

CINDA B|2026 GMC Sierra 1500

Confirmed Sales Customer

4/6/2026

Great team to work with. Gabby and Shari were super friendly to deal with.

WAYLAND, IA

MARK R|2026 GMC Sierra 1500

Confirmed Sales Customer

4/8/2026

Good dealership

OTTUMWA, IA

Addie G|2022 Buick Envision

Confirmed Service Customer

12/10/2025

Quick, courteous service

BATAVIA, IA

James D|2011 Buick Regal

Confirmed Service Customer

1/12/2026

Great service as always. I got in and out in no time.

FLORIS, IA

Jason D|2026 GMC Sierra 1500

Confirmed Sales Customer

1/20/2026

Made the deal over phone and email, used electronic documents ahead of our visit which sped the process up. everything was flawless, truck was ready to go and sales team was easy to work with.

WINTERSET, IA

Evonne M|2020 Chevrolet Equinox

Confirmed Service Customer

1/23/2026

Great

OTTUMWA, IA

Lori B|2023 Chevrolet Malibu

Confirmed Service Customer

1/28/2026

Was there for an oil change. Was able to get right in. Service professionals were great. While I did wait for the work to be completed for over an hour. I still appreciate the ability to get service with no appointment.

DOUDS, IA

Lisa G|2024 Buick Encore GX

Confirmed Service Customer

2/1/2026

Very professional & prompt in getting your vehicle serviced!!

OTTUMWA, IA

Roy C|2018 Chevrolet Equinox

Confirmed Service Customer

2/5/2026

Friendly help, work efficient.

OTTUMWA, IA

June H|2023 Buick Encore GX

Confirmed Service Customer

2/12/2026

Great customer service

OTTUMWA, IA

Teri G|2025 GMC Yukon

Confirmed Service Customer

2/12/2026

Maddy was amazing

OTTUMWA, IA

Steven A|2025 Chevrolet Trailblazer

Confirmed Service Customer

2/27/2026

Adam and all service was wonderful!

AGENCY, IA

Susan G|2025 Buick Encore GX

Confirmed Service Customer

2/27/2026

Th employees at Vaughn Automotive are professional and helpful. Thank you!

OTTUMWA, IA

Barbara M|2026 Chevrolet Equinox

Confirmed Sales Customer

3/11/2026

Clayton is the best. Knowledgeable and very thorough

NEW SHARON, IA

John R|2026 GMC Sierra 2500 HD

Confirmed Sales Customer

3/16/2026

The experience was great!! Dean Dinning was great to work with. I had been looking at this truck for almost two months and Dean always checked in to see how my vehicle search was going! He was able to get to the price point that we wanted to be at!

HILLSBORO, WI

VIRGINIA P|2026 Chevrolet Trailblazer

Confirmed Sales Customer

4/8/2026

Everyone was so professional. Clayton Wagler was best salesman ever. He knew what I needed and wanted and found it for me .

BLOOMFIELD, IA

Steven R|2014 Chevrolet 1500 Silverado

Confirmed Service Customer

10/13/2025

Everything went very well. Besides the oil change, other concerns were brought to my attention. I was able to decline or accept them , if I wanted. Good experience!!

OTTUMWA, IA

Jerry C|2026 GMC Sierra 1500

Confirmed Sales Customer

10/15/2025

Trevor knew the trucking was looking at online and answering every question and made a video for me since I am six and half hours away. Ms Sherry was great also. Anyone I came in contact with was very professional.

ANNA, IL

Cindy R|2018 Chevrolet Equinox

Confirmed Service Customer

10/23/2025

Everything was good

OTTUMWA, IA

Penny S|2025 Buick Enclave

Confirmed Service Customer

11/7/2025

Fast and easy

CENTERVILLE, IA

Michele R|2025 Chevrolet Equinox

Confirmed Service Customer

11/16/2025

Everyone was friendly & they answered my questions.

EDDYVILLE, IA

Amee S|2025 GMC Acadia

Confirmed Sales Customer

12/15/2025

Salesman was great, tried to get everything done ahead of time but due to it being a Friday afternoon we had a 4p appt which we arrived at 340p and we did not get outta there til after 7p. Again salesman was great and finance lady was great I just was disappointed in having to wait that long to get into finance.

EDINA, MO

David D|2021 Chevrolet 1500 Silverado

Confirmed Service Customer

1/29/2026

Good

COLUMBUS CITY, IA

Randy S|2024 GMC Sierra 1500

Confirmed Service Customer

2/18/2026

Very professional and was taken care of in a very timely manner. Appreciated.

OTTUMWA, IA

Daniel B|2022 Buick Encore

Confirmed Service Customer

2/23/2026

Superior service as always. Completed the work in a timely fashion. Replaced air filters, topped fluids and even cleaned surfaces inside car of road dust. Staff polite and respectful.

MORAVIA, IA

Teagan T|2026 GMC Sierra 1500

Confirmed Sales Customer

3/2/2026

Great buying experience.

LINCOLN, NE

Heather M|2026 Buick Encore GX

Confirmed Sales Customer

3/4/2026

It was a great experience and only complaint was there was internet issues which made our time even longer to sign documents.

OTTUMWA, IA

Timothy H|2024 Buick Enclave

Confirmed Service Customer

3/9/2026

Friendly and quick service!

UNIONVILLE, MO

Cory O|2026 Buick Enclave

Confirmed Sales Customer

3/9/2026

Everyone we worked with was amazing!!!

CINCINNATI, IA

Dennis K|2025 Buick Enclave

Confirmed Service Customer

4/22/2026

I'm very happy that Vaughn kept working it correct the problem with my car. I feel that GM put them in an awkward position in not delivering a car that had problems.

OSKALOOSA, IA

Phyllis F|2026 Buick Enclave

Confirmed Sales Customer

3/30/2026

Mike was so helpful, he took time to explain well & patiently for my questions.he knew when I had enough absorbed and open for more help whenever it works for me.

OSKALOOSA, IA

BRAD F|2026 Chevrolet Silverado 1500

Confirmed Sales Customer

4/17/2026

Great service and sales people!

LIVONIA, MO

KYLE G|2026 Chevrolet Silverado 1500

Confirmed Sales Customer

4/20/2026

I had a great experience at Vaughn Chevrolet. The entire process was smooth from start to finish. Their pricing was transparent with no surprises, and they gave me a very fair value on my trade-in. A big shoutout to Lenard, the salesman I worked with—he was friendly, professional, and made the whole experience easy and stress-free. I really appreciated how straightforward and honest he was throughout the deal. I’d definitely recommend Vaughn Chevrolet to anyone looking for a hassle-free car buying experience.

MOLINE, IL

Nicole A|2016 Chevrolet Impala

Confirmed Service Customer

4/20/2026

If zero stars were an option that's what I would give. I paid over $11,000 for a vehicle that was supposedly all checked over and good to go.... Within the first day or two of having it I noticed a couple problems, I got a hold of them they said they would split the cost with me 🙄 I paid $500 to get it fixed they said they fixed it both problems. I took it home both problems still existed. I got a hold of them again they said bring it back in they would not charge me. I took it back to them. Had to contact them halfway through the day and tell them I needed my car back. They said they were not done trying to figure it out. I brought it back another day. They said they cannot diagnose the problem. As the mechanic told me this I told him what he's talking about as the problem is not what I ever said was the problem, so the whole time they were trying to figure out something that I never even said throughout this whole thing. They were rude, unprofessional, and plain just didn't care. Never will I buy a vehicle there again ever!!

OSKALOOSA, IA

ASHLYN H|2026 Chevrolet Trax

Confirmed Sales Customer

4/22/2026

My experience was amazing. I came in a couple months ago looking for a different car and worked with Walter, and even though it didn’t work out then, I knew I wanted him as my salesman when I started looking again. He’s super easy to talk to, not pushy at all, and really made the whole process feel comfortable. I love my 2026 Trax and couldn’t be happier with how everything went!

OTTUMWA, IA

Joseph D|2026 GMC Sierra 1500

Confirmed Sales Customer

12/15/2025

Mike and Marcus did a wonderful job taking care of me with the purchase of the new truck

OTTUMWA, IA

Kelvin L|2026 Buick Enclave

Confirmed Sales Customer

12/24/2025

everything was on time salesman was helpful and knowledgeable

NEWTON, IA

Carl S|2025 Chevrolet Colorado

Confirmed Service Customer

1/24/2026

I got a truck that the headlights flash and dome light flash and no one wonts to fix anything.

PLANO, IA

Dale S|2023 GMC Acadia

Confirmed Service Customer

2/6/2026

Fast and friendly service. Clean waiting area. Service depart let me know what was going on. Great job.

ALBIA, IA

Karen S|2019 Buick Envision

Confirmed Service Customer

2/15/2026

The employees that I interacted with were all very pleasant & helpful. As far as I know, the work that was done on my car was satisfactory .

CENTERVILLE, IA

Cole B|2026 GMC Sierra 1500

Confirmed Sales Customer

2/16/2026

Steve was great to work with, it was a low pressure and smooth process to buy my new truck. We were also in and out in great time, this is my second new vehicle from Vaughn's and both times they have been great to work with.

MARION, IA

Jon D|2023 Buick Envision

Confirmed Service Customer

2/16/2026

Really wish I could make an appointment for an oil change. Do not like the current way of drive up.

OTTUMWA, IA

Daniel V|2026 Chevrolet Equinox

Confirmed Sales Customer

3/12/2026

Gabby was very helpful, it was a pleasant sales experience.

OTTUMWA, IA

Rodney S|2021 Chevrolet 1500 Silverado

Confirmed Service Customer

3/22/2026

brought truck in because radio failed to reset it tried to reset with out any warningit was going to reset was charged 169 99 dollarsfor someone to reset radio was not expectingthat no estimate was given to me or advised if I could do it on my own. Iwould like to talk to corporate customer service my number is 319 461 4554

WAYLAND, IA

Arthur C|2023 GMC Sierra 1500

Confirmed Service Customer

4/16/2026

very good

MONTEZUMA, IA

Aung K|2016 Chevrolet Equinox

Confirmed Service Customer

4/15/2026

Good

OTTUMWA, IA

Daniel A|2025 Buick Envision

Confirmed Sales Customer

1/12/2026

GreT

BLOOMFIELD, IA

James B|2018 Chevrolet Equinox

Confirmed Service Customer

1/25/2026

Good service. Service rep, Jesus, was great. Helpful. Did not take too long to have work done. Very pleased.

OTTUMWA, IA

Robert E|2025 Buick Enclave

Confirmed Service Customer

2/4/2026

A problem with the lift gate was fixed under warranty. All went fine.

ALBIA, IA

Adam V|2016 GMC Yukon

Confirmed Service Customer

2/4/2026

Came in for a oil change and they found that my pollen filter was dirty so they replaced it great service as always

OTTUMWA, IA

Michael B|2026 Chevrolet Traverse

Confirmed Sales Customer

2/25/2026

Great service all around. Salesperson and loan officer were great and we really like our new Traverse.

AGENCY, IA

Jeffery M|2017 Chevrolet 1500 Silverado

Confirmed Service Customer

3/19/2026

Getting our vehicle serviced was stress-free and informative. If we had any questions they got back to us with an answer we could understand and we got our vehicle back in a timely manner. Service team was great!

MOULTON, IA

Ciarra B|2025 Buick Envision

Confirmed Service Customer

3/19/2026

Quick and reliable service!

OTTUMWA, IA

Ricky H|2026 Buick Encore GX

Confirmed Sales Customer

3/16/2026

Conner was friendly and very helpful!

CORYDON, IA

Andrew P|2026 GMC Sierra 1500

Confirmed Sales Customer

3/16/2026

Everything went great! Clayton was very knowledgeable and answered all of our questions.

WAUKEE, IA

James L|2026 Chevrolet Silverado 1500

Confirmed Service Customer

4/6/2026

Great

BLOOMFIELD, IA

Kris S|2026 GMC Sierra 1500

Confirmed Service Customer

4/13/2026

Friendly service

MACOMB, IL

Keith C|2026 GMC Sierra 1500

Confirmed Service Customer

4/15/2026

I was in with my newly purchased pickup to fix a brake assist warning on my pickup screen . My appointment was at 9:30 and it wasnt fixed until 11:30.I thought that seemed extra long but the problem did get fixed.

SIGOURNEY, IA

Teri G|2025 GMC Yukon

Confirmed Service Customer

4/15/2026

Great service

OTTUMWA, IA

GINA L|2026 Buick Enclave

Confirmed Sales Customer

4/24/2026

My experience purchasing my new vehicle was very positive. Every person I worked with was wonderful.

OTTUMWA, IA

Kathy C|2024 Chevrolet Equinox

Confirmed Service Customer

4/24/2026

I had an appointment on Monday and they couldn’t find out why I was having a water leak in my driver side. It started leaking again on Thursday and so I just popped in without an appointment and they got me in and figured out what the problem was. I go back sometime next week after the part comes in so they can fix it.

OTTUMWA, IA

Larry R|2023 Chevrolet Equinox

Confirmed Service Customer

4/9/2026

Great job

ALBIA, IA

Sanfred I|2026 Chevrolet Equinox EV

Confirmed Service Customer

4/13/2026

Dealt with people who listened to me and and made feel like i mattered..

OTTUMWA, IA

MYLES A|2026 Chevrolet Silverado 1500

Confirmed Sales Customer

4/24/2026

Really easy process, very knowledgeable and helpful

JACKSONVILLE, IL

Christopher S|2019 Chevrolet 2500HD Silverado

Confirmed Service Customer

4/24/2026

I have had great things to say about Vaugh Motors. All the way from Riley, our salesman to the great service in the service department. Always a friendly smile and willingness to help with anything!

BURLINGTON, IA

Donaldo V|2019 Chevrolet Colorado

Confirmed Service Customer

4/24/2026

Very good job

ELDON, IA

Jack C|2018 GMC 1500 Sierra

Confirmed Service Customer

4/24/2026

just had oil change it did not take to long good job

ALBIA, IA

Linda H|2025 Chevrolet Trax

Confirmed Service Customer

4/8/2026

Pleasure doing business quick service and polite and helpful service

CENTERVILLE, IA

Robert B|2008 Chevrolet Suburban

Confirmed Service Customer

4/13/2026

They picked up my vehicle, repaired it and returned it. Excellent service.

CENTERVILLE, IA

Bryan D|2016 Chevrolet Equinox

Confirmed Service Customer

4/26/2026

Good quick service.

BLOOMFIELD, IA

Ruth I|2026 Chevrolet Colorado

Confirmed Service Customer

4/26/2026

Nice dealership

MOUNT PLEASANT, IA